Privacy Policy

What we collect

When you place an order, Border Point Gas collects the details needed to serve you: cylinder size, brand, quantity, payment choice, delivery area, exact directions, phone number, and order status history.

How we use it

We use order details to confirm stock, contact you on WhatsApp or phone, assign a rider, deliver gas, reconcile payments, prevent duplicate orders, and keep operational records.

WhatsApp and phone contact

The website saves your order first, then opens WhatsApp with your order details. Messages sent through WhatsApp are also handled under WhatsApp's own privacy practices.

Who can access it

Only authorised Border Point Gas staff or delivery riders should access customer order information, and only for order confirmation, delivery, payment follow-up, support, or record keeping.

Retention

We keep order and payment records for business operations, customer support, audit logs, and legal or tax requirements. You can request correction or deletion where applicable.

Security

The website uses HTTPS, admin login controls, audit logs, security headers, and database backups. No website can guarantee perfect security, but we take practical steps to protect customer details.

Contact

For privacy questions, call or WhatsApp 0796 359 006.